Privacy Policy

Effective Date: April 11, 2026 · Last Updated: April 11, 2026

ToolsageAI (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, use our services, or opt in to receive text messages from us.

1. Information We Collect

We collect the following types of information:

  • Contact information you provide through forms on our website: name, email address, mobile phone number, postal address (when applicable).
  • SMS opt-in data: the date, time, source URL, and IP address of your SMS consent submission, along with the message frequency you selected and your opt-in preferences.
  • Message content: the full text of messages you send us and messages we send you through our SMS program.
  • Usage data: pages viewed, time on site, referring URL, device type, browser, and IP address (collected via standard web analytics).
  • Payment information: if you purchase a service, payment details are processed by our payment partner (Stripe) and are never stored on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Deliver the services and communications you request
  • Respond to inquiries, support requests, and appointment bookings
  • Send you the SMS messages you opted in to receive (property alerts, appointment reminders, follow-ups from our AI assistant, qualification questions, and occasional promotional updates)
  • Honor STOP, UNSUBSCRIBE, and HELP keyword requests
  • Maintain records required by the Telephone Consumer Protection Act (TCPA), CTIA, and A2P 10DLC compliance regulations
  • Improve our website, services, and user experience
  • Prevent fraud, abuse, and unauthorized use of our services

3. SMS & Text Messaging Privacy

When you provide your mobile phone number to ToolsageAI through our intake form, landing pages, agent-referral links, or other opt-in methods, you agree to receive recurring automated marketing and informational text messages from ToolsageAI.

What We Collect via SMS Opt-In

  • Your mobile phone number
  • Your first and last name (where provided)
  • The date, time, and source of your opt-in (form URL, IP address, referral source)
  • The full text of messages you send us and messages we send you
  • Your opt-in status, including any HELP or STOP requests
  • Delivery metadata (carrier, delivery status, timestamps) provided by our SMS platform partner, Twilio Inc.

How We Use Your Phone Number

We use the mobile phone number you provide solely to send you the SMS messages you opted in to receive, respond to your replies, honor opt-out requests, respond to HELP requests, maintain compliance records, and prevent fraud.

ToolsageAI will never sell, rent, lease, trade, or share your mobile phone number or SMS opt-in data with any third parties or affiliates for their marketing or promotional purposes. This restriction applies to all phone numbers collected through SMS opt-in, regardless of source. No exceptions.

We will also never send you SMS messages for products or services unrelated to the opt-in purpose you consented to, transfer your phone number to a different brand without your express written consent, or share opt-in data with data brokers, list aggregators, or marketing cooperatives.

When We May Disclose SMS Data

We may disclose phone numbers and SMS-related data only in these limited circumstances:

  • Service providers. We use Twilio Inc. as our SMS delivery partner. Twilio processes phone numbers solely to deliver messages on our behalf and is bound by a data processing agreement.
  • Legal compliance. If required by subpoena, court order, or applicable law.
  • Business transfer. In the event of a merger, acquisition, or sale of assets, provided the acquiring party agrees in writing to honor this Privacy Policy and the original opt-in terms.
  • With your explicit consent. For any other purpose, only after we ask you and you give explicit written permission.

How to Opt Out

You can stop receiving SMS messages from ToolsageAI at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message we send you. You may also email support@toolsageai.com with the subject line “SMS Opt-Out”. We will send one final confirmation message and then stop all marketing SMS communications to your number.

Message and Data Rates

Message and data rates may apply. ToolsageAI does not charge a fee to receive SMS messages, but your mobile carrier may charge you standard messaging and data rates based on your plan.

Data Retention

We retain SMS opt-in records, message logs, and opt-out requests for a minimum of four (4) years from the date of collection, as required by the TCPA statute of limitations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to analyze usage and improve your experience. You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality of our site.

5. Third-Party Services

We use the following third-party services to operate ToolsageAI:

  • Twilio Inc. — SMS and voice messaging delivery
  • Voiceflow — AI conversational assistant hosting
  • Make.com — backend workflow automation
  • Google Workspace — email, documents, and productivity
  • Stripe — payment processing (for paid services)

Each of these providers is bound by their own privacy policies and data processing agreements. We share only the minimum data necessary for each provider to deliver its service.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent at any time by opting out of SMS or unsubscribing from email
  • Request a portable copy of your data
  • Opt out of the sale or sharing of personal information (we do not sell personal information)

To exercise any of these rights, email privacy@toolsageai.com.

7. Children’s Privacy

ToolsageAI’s services are not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected such information, we will delete it promptly.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Changes to This Privacy Policy

ToolsageAI reserves the right to update this Privacy Policy at any time. Material changes will be posted on this page with a revised “Last Updated” date, and for significant changes affecting SMS subscribers, notice will be sent via SMS at least 30 days before the change takes effect.

10. Contact Us

For questions about this Privacy Policy or our privacy practices:

ToolsageAI
Email: privacy@toolsageai.com
Support: support@toolsageai.com
Website: https://toolsageai.com

This Privacy Policy works in conjunction with our SMS Terms of Service.

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